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Mail Room

Â鶹ԭ´´â€™s Shipping and Receiving department has been relocated to Enterprise Drive in Romeoville. Please read this important information regarding addresses for mail/package.

The Mailroom is located in De La Salle Hall, first floor.

Student Mailing Addresses

PLEASE NOTE: All mail and packages must have your correct name and mailbox #. Thank you for your cooperation.

OUTGOING MAIL

• Our last pick-up of mail/pkgs. from USPS is between 11:00AM–12:30PM
• After last mail pick-up, all mail/packages will go out the next business day
• INTEROFFICE MAIL is for faculty/staff only – students are not allowed to distribute any interoffice mail

INCOMING MAIL

• Only the individual’s name on the mail/package can receive the mail
• You must have your KEY & LEWIS RESIDENT ID. Student mail from USPS will be in mailboxes by 10:30 AM
• If you have a large package, you will receive a package card in your mailbox – bring it to the window with your Â鶹ԭ´´ Resident ID to receive package.
• *You will be notified via email when a package is received in the mailroom or stored in a locker. YOU MUST HAVE YOUR RESIDENT ID to receive your package. Notify mailroom if you prefer Text msg.
• *Packages will be delivered throughout the day. Please refer to email sent to you regarding our new QTrak scanning system.
• You will not receive email for the general mail like envelopes, bills, cards, so please check your mailbox every couple of days.

LOST KEY

• If you lose your key, go to the mailroom. You will need to fill out a replacement form and will be charged $15.00 for a replacement key. Our staff member will still check your mailbox while you wait for new key.  You will need your Â鶹ԭ´´ resident ID.

PLEASE NOTE: All mail and packages must have your correct name and mailbox #. Thank you for your cooperation.

QTrak Package Delivery System

In an effort to make our package handling and delivery process more efficient we started utilizing the QTrak Package Delivery System.  This system enables us to use hand-helddevicesto scan, track, and provide alerts about your packages in real time.  You will receive these communications via email.  However, if you prefer you can also choose to receive the notifications as a text message.  To do so you will need to have a Mailroom Staff member manually input your cellular number into the system so that text messages can be sent. 

When you place orders with the various vendors or delivery companies normally you will be notified by the company when your package arrives at 1312 Enterprise Drive Unit J or at the US Post Office.  If your package is delivered to 1312 Enterprise Drive Unit J it will be scanned in by a clerk and designated for delivery to the Mailroom.  Once your package is delivered to the Mailroom, it will be scanned by a Mailroom Staff member and you will receive a notification that your package is ready for pickup.  The package will then be placed in your assigned mailbox for you to pick up.

If your package was delivered to the US Post Office you will only receive one notification from our Mailroom Staff.  The notification will be sent when they check in your package and place it in your assigned mailbox.

Regardless of the initial delivery site when you arrive to pick up your package it will be in your assigned mailbox.  If the package is too large to fit in your mailbox you will still receive a package card in your mailbox and your package will be stored in the Mailroom until you arrive and show the clerk your Â鶹ԭ´´ Resident ID. We will scan your Â鶹ԭ´´ Resident ID as confirmation that you picked up your package.   

It is important that when you place your order you include your name and mailbox number on the order so that this is provided on the package’s shipping label, and we can notify you in a timely manner. 

Here is a sample image of the routing notification you will receive when your package is on its way. 

This email has been generated by the QTrak Logistics system. If you feel you have received this email in error please contact your administrator.

Here is a sample image of the notification you will receive when your package has been delivered.

This email has been generated by the QTrak Logistics system. If you feel you have received this email in error please contact your administrator.

Frequently Asked Questions

What if my name is not on the package’s label?
Unfortunately, this will delay the process, but the mailroom will hold your package until you arrive to pick it up.  They will release it to you when you provide the tracking number that you received when you placed the order.

How long should I wait for my package to be delivered once in route?
You should not head to the Mailroom until you receive a notification from the Mailroom that your package is ready to be picked up.

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